RETURN POLICY

Cancellation & Return Policy

📌 Order Cancellation

  • We accept cancellations before the product is shipped or produced.

  • If your order is canceled in time, you will receive a full refund.

  • Once the product has been shipped, we are unable to cancel the order.

📦 Returns (if applicable)

  • Customers may apply for a return within 14 days of receiving the product.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition as you received it

    • In its original packaging

    • Accompanied by a receipt or proof of purchase

⚠️ Items sent back without prior return approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

🛠 Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

🚫 Exceptions / Non-returnable Items

The following items cannot be returned:

  • Customized products (special orders or personalized items)

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible, please contact us before returning.

💳 Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • If approved, your refund will be issued to your original payment method.

  • Please allow 10-14 business days for your bank or credit card company to process and post the refund.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.

  2. Contact your credit card company—it may take time before the refund is posted.

  3. Contact your bank—processing times may vary.

If you have completed all these steps and still have not received your refund, please contact us at info@eryatop.com.

🚚 Return Shipping Costs

  • If the return is due to customer reasons (e.g., change of mind), the customer is responsible for the return shipping fee.

  • If the return is due to our error (e.g., damaged goods, wrong item), we will cover the shipping cost.

📩 Contact Us

For return requests and shipping address details, please email our customer service team at:
📧 service1@fansgears.com