SHIPPING INFORMATION

📦 Shipping Policy

Thank you for choosing us for your customized products! We strive to make your shopping experience smooth and transparent. Please review our shipping details below.

🕒 Order Processing

  • For customized products, please allow an additional 3–5 business days for processing compared to regular orders.

🚚 Shipping Options

1. Standard Shipping

  • Orders under USD 59 → Shipping Fee: USD 6.99

  • Orders USD 59 and above → Free Shipping

  • Delivery Time: 7–14 business days

2. Expedited Shipping

  • Fee: USD 12.99 per order

  • Delivery Time: 12–15 business days

3. Standard Shipping (Hawaii, Alaska, Louisiana & Puerto Rico)

  • Fee: USD 29.99 per order

⚠️ Due to special shipping policies of our logistics partners, unique shipping rates apply for these regions. We apologize for any inconvenience.

📅 Delivery Time

Total Delivery Time = Processing Time + Shipping Time

📌 Important Notes

  1. Taxes: Customers are responsible for any applicable taxes.

  2. Shipping Variability: Delivery times may be affected by public holidays, weather, customs clearance, or international courier delays.

  3. COVID-19 Impact: Some orders may experience additional delays due to the global situation.

🔎 Tracking Your Order

  • Once your items are shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor your package via our tracking page.

  • Please also check your spam/junk folder for confirmation or shipping emails.

🚦 Shipping Tips

  1. Please provide accurate email and mobile number at checkout for successful delivery.

  2. Orders with missing mobile numbers cannot be compensated in case of failed delivery.

  3. Express shipping cannot deliver to PO Box or BFPO addresses. Please provide a full address, including apartment/unit numbers.

  4. Tracking updates will appear once the package arrives in your country. Please allow an additional 5–7 days for final delivery.

🤝 Customer Service

For any shipping issues or inquiries, please contact us:
📧 info@eryatop.com
⏰ Response Time: within 24h on business days / 48h on non-business days